SOP-Grounded GenAI Support Assistant
LLM agent that triages production incidents against internal runbooks.
PythonFastAPIOpenAI GPT-4oVector searchSlack BoltMongoDBAWS
Overview
Retrieval-augmented Slack assistant that indexes 200+ internal SOPs and Confluence runbooks. Routes incidents to the correct on-call, summarizes prior similar tickets, and suggests next actions. Uses GPT-4o for reasoning and an embedding cache to keep latency under 2s p95.
Impact
Cut mean time to resolution by ~90% and removed dozens of repetitive lookups from L1/L2 oncall rotations.