Experience

Accenture · Bengaluru, India

Building GenAI-powered internal tooling, monitoring automation, and order-flow analytics for a Fortune 100 retailer.

• ▸Architected a GenAI assistant grounded in 200+ internal SOPs, cutting incident resolution time by 90% across L1/L2 support.
• ▸Designed and shipped 30+ Slack chatbots that surface real-time order, payment, and inventory signals to 500+ daily users.
• ▸Built 100+ Python and Selenium automation pipelines for proactive monitoring and anomaly detection, saving 32 hours of manual effort per week.
• ▸Engineered a React + FastAPI dashboard analyzing 10,000+ concurrent order flows in real time, preventing critical failures during peak holiday traffic.
• ▸Maintained 99.9% uptime on mission-critical services and led RCA for high-impact production incidents.
• ▸Won the Accenture ACE award for measurable impact on platform reliability and engineer productivity.